The flooring was nice and we needed it in soon and was promised that it would be installed in three weeks time. However, we felt a little like we were being steered toward a certain kind of flooring ( the more expensive kind) because that was what our family members got. We went to pick out the flooring and they seemed really nice and helpful. We were referred to InStock by a family member, so we thought it would be a good company. You will likely end up with extremely poor service, product and a migraine to say the least. I strongly urge anyone considering purchasing from In-Stock to not do it. How this company is still in business is a marvel to me. To this day, our floor is in boxes in our basement and he hasnt replaced and installed as promised He is very difficult to get a hold of and he avoids issues and puts them off in hopes that you will go away.
#INSTOCK FLOORING INSTALL#
However, now we have spent the last 2 years trying to get him to install the floor as he is responsible to do and as he agreed to do (verbally) several times. After at least 2 years of back and forth with Deno (the so called Owner) he finally gave us a replacement floor. After a third party company inspected the floor and install, they ruled that the floor needed to be replaced by fault and responsibility of In-Stock flooring. This company is one of the most dishonest, and downright crooked companies that I have ever worked with.The hardwood flooring in our home was installed terribly with so many fallacies, including the quality of the wood. I would have given a zero star rating if it was an option. But even then, not one effort to try to make right was was terribly wrong. When I told InStock I would be leaving an honest but negative review, their only reply was, Oh please dont do that. There are much better choices available in Cache Valley. I see they are moving to a new location, but please. We realize prices have raised, however that 20+ year old carpet looks much much newer and has held up so much better than what we have had for only 4 years. We own a rental house that has carpet from Carpets of America that we got for half what we paid to InStock.
#INSTOCK FLOORING UPDATE#
We spent over $11,000 in flooring for our very small house and specifically told Dennis at the purchasing point that we are retired and are spending our 401K money to update the house and didnt want to do it again for a very long time. We requested it multiple times until we have finally just given up and feel so embarrassed and saddened by apparently being fooled. We have gone to the point of going directly to Mohawk, who told us they first needed the spec sheet from InStock. We have tried unsuccessfully to try to get our issues resolved. It is matted so badly that I am actually embarrassed by its appearance. Our carpet is 4 years old and needs to be replaced. However, we have since discovered that we were completely fooled. InStock started out great with customer service.
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